So close to 12 noon on June 25, 2016, I attempted to examine in for flight #3325 with American Airways Boarding from VA at two:33pm. Once i 1st approached the counter the Supervisor ( detailed on his tag) D. Halem (SP) mentioned that I might very first have to check in on the pc. I spelled out which i was army. Then he said that I must area my on baggage on the rollers (guiding the counter). He continued to check me in, nevertheless, afterwards soon after issuing me a ticket he stated once again that I would have to arrive powering the counter and place my baggage within the roller, mainly because his back again was bad.
We are extremely frustrated seeking to find out about our edge miles. Account numbers BBB88568 and 18NH898. We were scheduled to fly to India March 2012 and all flights to India have been canceled. We have to know our miles position and when any miles happen to be canceled we'd like them reinstated.
I am unhappy to state I'm let down in American Airline’s managing of the make any difference. We never obtained our bags until eventually late inside the day on March thirteenth. To incorporate insult to personal injury we ended up billed $twenty five for each bag by American Airways for our return flight household Despite the fact that we didn’t fork out to examine our luggage on the way in which on the Virgin Islands.
She was wonderful And that i hope she's within the flight future spet After i am going back to St Thomas Thanks Mike
Their service has long been horrendous. Following I did not capture a connecting flight to my grandmother’s funeral as they only experienced 1 mechanic in the complete airport, they agreed to purchase my resort expenditures. Having said that, it took them 3 months to acquire back to me, and by the time I received the Check out, it experienced presently been cancelled.
I wanted to take a minute to phone out the superb buyer service Connie Sanders inside your Dallas Workplace gave my spouse and I in an incredibly stress filled situation. Connie went higher than and further than to guarantee we have been taken care of and her level of awareness to fixing our problems stuffed working day was amazing, she single handedly restored my faith in your organization and he or she warrants congratulations for that get the job done that she does.
my grand mother have a flight from Ecuador 2/eighteen/16 (stop in Miami)in route to The big apple,when she was ready to get her baggage what a shock she got!!her baggage was broken and any person inside steal some very good which was inside,also the zipper was violated(damaged)she lost in products that she bring it to my family While using the cost about $350 when she informed what happens in AA counter in JFK NY they available to replaced her brand new luggage with an employed and previous 1 that looks like they pick up while in the garbage!!.also they claimed that to repair usually takes about four weeks!
traveling from Miami to Lima on Saturday March 21 even when I reserve the seats upfront I got the final row on the correct aspect with the window as well as the seat didn't transfer producing my flight difficult ., on the best way again on flight # 918 the service was worst. with the check in I needed to open up my suit situations to even up the weigth . Once i give to buy The three additional lbs they attempt to demand me $ 180.00per match situation. staying away from to pay for $ 480.00 I needed to go on he ground to move all around my belongins ,I needed to go back to the counter mainly because out seats ( we had been # 10 on line at check in ) had been separates, after that we had to maintain strolling about the gates as the counter employee in no way gave us the gate quantity, ( After i request in regards to the gate information to a different amercian ailines worker in gate 26 he pointed to the gate screan ) this time the seats felt smaller that standard , the food items was horrible, the bread was so really hard , the lettuce over the salad glimpse aged , I returned the foods a similar way which i received it, the light turns off while im examining severeal occasions which i had to help keep my finger over the change to carry on reading just after five awful hours I bought for the conclusion which i wont vacation on American Airlines once again
I will never be use AA once more!! I booked a flight for me and my son to hitch our family on trip. Lengthy story quick a thing arrived up and we are unable to go at the moment. I identified as your organization with over a weeks discover. Canceled the battle with cell phone rep John; who was incredibly well mannered. He didn't say nearly anything about the amount of cost I can be come about for canceling the flight. I referred to as back again to request in regards to the demand and I was told that I could be cost $two hundred by AA and $fifty through the source I utilized to guide the see this flight per human being. Which i would've a $fifteen credit per particular person… I questioned to speak to her supervisor and Michelle Morgan was the individual I following talked to. She was no help, I questioned to talk to her supervisor and he or she mentioned that there was no-one over her. I informed her which i was guaranteed that there was anyone over her. Eventually she stated which i could check out The client relations World wide web-internet site. Again I requested her 2 times for her supervisor’s identify and he or she replied customer relations. I again informed her I desired the name of her immediate supervisor, the individual that she claimed to…the title provided was Jalia Elisidi .
So far you've built us lose 24 hours of our vacation We work flat out for day off get the job done and of the days have resulted in us achieving our place A single Whole Working day Later. Not a content customer and may spread the word.
I am 77 year previous I plan this great family vacation with my daughter to show her our heritage in Chile, we paid Nearly $3000.00, we flew to South America Chile on twelve/27-01/06/2016, then the nightmare started out the fly from Miami to Santiago scl , we seat from the runway for two hours due to luggage delayed, the pilot said it had been trouble with not ample personnel to load the airplane AA957 with luggage. then our seats difficulty: seat 41A , my daughter Television was broken, my seat 41B my arms were broken, wouldn’t go up, so and After i really need to go to the toilet I couldn’t stand up, since I've Diabetic issues I must head to the bathroom that is why I took the tip seat After i made an effort to climbing above the arm I Slice my leg and was bleeding. I question the flight attendant for help, she was no help in the least. my daughter made an effort to help me by climbing above me since we couldn’t get any help. she slip and fell on equally arms attempting to climb about me and bruised The within of her legs definitely negative. We now have photos of her leg and my leg appear like elephant ft, let me inform you it hurt so undesirable I cried with the suffering, The full two months in Chile I had to get sneaker one measurement bigger considering that my feet were being so swollen and my daughter couldn’t dress in her bathing go well with due to the fact the inside of her leg ended up all bruised up.
Stranded in San Diego, CA. Attempted to contact purchaser relations range, but Website lists the exact same range as cargo range. Is that this to avoid cell phone calls. Waited above two hours to get a return simply call from reservations.
I'm astonished at the lack of customer service at American Airlines. I used to be a flight attendant for thirty several years and took wonderful pleasure while in the teaching I been given from American. On a modern vacation I watched a passenger and agent argue about which a single was ruder. There is no apparent enforcement of grooming procedures any place in the corporation.
i necessary to be in chicago for the aforementioned time ten:03pm and so i contacted another Airways (Virgin) who had a flight leaving san francisco at 4pm arriving in chicago at ten:15pm and booked a return flight back. i would really like a refund for the whole return flight and also the booked favored seat of 16F